Privacy Policy

Home Privacy Policy

Effective Date: 6th August, 2025

At Vetum Ltd, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.vetum.ng) or engage with any of our services online or offline.

By accessing our website or using our services, you agree to the practices described in this policy.

1. Who We Are

Vetum Ltd is a Nigerian-owned energy solutions company that specializes in the supply and distribution of AGO, PMS, LPG, dual-fuel conversion services, and custom energy consulting projects. We also provide equipment sales and support services through our online and offline platforms.

2. Information We Collect

We may collect the following types of personal and technical data:

a. Personal Information

Collected directly from you through:

Contact or quote request forms
Product orders or service bookings
Newsletter sign-ups
Customer service interactions

This may include:

Full name
Email address
Phone number
Company name
Physical address
Service interest or inquiry details

b. Technical Information

Collected automatically when you browse our website:

IP address
Browser type and version
Operating system
Device type
Pages visited and time spent
Referral URLs and search engine queries

We may use cookies and similar tracking technologies to gather this data.

3. How We Use Your Information

We use your information to:

Process your requests for quotes, products, or services
Communicate with you regarding your inquiry, delivery, or support
Send updates, newsletters, or marketing materials (only with your consent)
Improve our website, services, and user experience
Maintain internal business operations, including security and analytics
Comply with legal or regulatory obligations

4. Sharing of Your Information

We do not sell or rent your personal data. However, we may share your information with:

Trusted service providers (e.g., logistics partners, payment processors) strictly for service delivery purposes
Regulatory authorities, when required to comply with the law
Technical vendors who help us manage website performance and security
Third-party tools (e.g., analytics, CRM, email marketing platforms) under strict data protection terms

All third parties are contractually obligated to handle your data securely and only for the purposes specified

5. Your Rights & Choices

You have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Opt out of marketing communications at any time
Withdraw consent where processing is based on consent
Lodge a complaint with the appropriate data protection authority

To exercise any of these rights, please contact us at privacy@vetum.ng.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, or disclosure. While no system is 100% secure, we take every precaution to safeguard your data.

7. Data Retention

We retain personal data only for as long as necessary to:

Fulfill the purpose for which it was collected
Comply with legal obligations
Resolve disputes or enforce our agreements

When no longer needed, your data is securely deleted or anonymized.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., social media, partner companies). We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies separately.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with information, please contact us for immediate removal.

10. International Data Transfers

If you are accessing our site from outside Nigeria, please note that your data may be transferred to and processed in Nigeria or other jurisdictions where our partners operate. We ensure all data transfers comply with applicable laws.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or our business practices. All changes will be posted on this page with an updated “Effective Date.”